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SECOM HOME SECURITY (Re:Telephone/Communication Lines)

Q1:Is it possible to change the telephone line used for SECOM security to other new fixed line phone service, such as SoftBank Telecom "Otoku Line", KDDI "Metal Plus"?

SoftBank Telecom "Otoku Line"
There are certain limitations on the services you can use. You cannot use the systems with the services listed below.
For details on whether you can use your system with particular services, please contact us for details.

[Services not available]
Signal monitoring service (disconnection-monitoring service) (Note 1)
Non-ringing communication service
ISDN packet communication service

Note 1: It is possible to use the wireless disconnection-monitoring service mentioned in Q5.
Note 2: When the customer's system is an echo canceller system, it is necessary to change to a ping-pong transmission system contract. Please contact SoftBank Telecom about the line system. (Customers entering a contract from now will automatically have a ping-pong transmission system, so there will be no problem.)

KDDI "Metal Plus"
It is necessary to install a separate dedicated wireless adapter since the telephone service is provided by the IP communications network. Furthermore, since the installation work varies with the customer's contract, currently used line, etc., please contact us for details.

About the wireless adapters

Q2:Can I use the SECOM system with a fiber-optic IP phone line?

You can use the telephone service of your IP communications network by installing a separate dedicated wireless adapter.

Furthermore, since the installation work varies with the customer's contract, currently used line, etc., please contact us for details.

About the wireless adapters

[Fiber optic IP phones]
K-Opti.com: eo Fiber optic phone
KDDI: Hikari Plus
Yahoo! BB: Yahoo! BB Hikari
NTT: Hikari Denwa, etc.

Q3:Can I use an IP phone service on the telephone line currently used for SECOM security?

Yes, you can. But the devices to use vary with the line. See the following for details.

ADSL line
In the case of an ADSL line (regular ADSL) combined with a regular subscriber line, the security signal can be transmitted on the regular subscriber line by installing a SECOM ADSL adapter.

Fiber optic cable
As regards a fiber-optic IP phone service that is separate from the regular subscriber line, connection is possible by installing a separate dedicated wireless adapter.
Furthermore, since the installation work varies with the customer's contract, currently used line, etc., please contact us for details.

About the wireless adapters

Q4:Can I use the SECOM system with fiber optic services such as B FLET'S?

Yes, you can. However, the device required will vary with the type of line. Check the following for details.

In the case the line used in conjunction with regular fixed-line telephone line
For the type used in conjunction with a regular fixed-line telephone line such as NTT's B FLET'S apartment type, we will arrange a device compatible with the fixed-line telephone line type (analog line or ISDN line).

In the case the line not used in conjunction with regular fixed-line telephone line
In case of the dedicated IP phone type such as "Hikari Denwa" on NTT's B FLET'S, connection can be made by installing a separate dedicated wireless adapter.
Furthermore, since the installation work varies with the customer's contract, currently used line, etc., please contact our customer services department for details.

About the wireless adapters

Q5:Can I use ADSL service on the phone line that is currently being used for SECOM security?

1. If you are not using the line disconnection constant monitoring service which is optionally available from SECOM (* disconnection-monitoring service), you can continue using your existing analog phone line without modification as well as ADSL service by having us install our ADSL service adapter (Type 1).

2. When the disconnection-monitoring service (wire service) is in use, since the frequency band used for this service partially overlaps the frequency band of the ADSL service, it cannot be used on the same line as the ADSL service. If you wish to continue using the disconnection-monitoring service, you must either change to a wireless disconnection-monitoring service (*1) or subscribe to an ADSL contract that provides a dedicated ADSL configuration that is separate from your existing telephone line (Type 2).

*1: It may not be possible to offer the wireless disconnection-monitoring service depending on the radio wave environment.

[Before installing ADSL service]

Connection system schematic (for analog line system)
NTT
Protector/MDF
SECOM device
Modem (PC)
Telephone

[After installing ADSL service]

Connection system schematic for Type 1

*Note: Type 1 cannot be used with the disconnection-monitoring service (wire system). Nor may it be possible to use in the case of some business security systems.

NTT
Protector/MDF
SECOM ADSL adapter
SECOM device
Splitter or ADSL modem with built-in splitter
Telephone
PC

Connection System schematic for Type 2 (can be used with all services)

NTT
Protector/MDF
SECOM device
Telephone
Telephone line
Splitter or ADSL modem with built-in splitter
PC
ADSL dedicated line

[For your information]

Wireless disconnection-monitoring service arrangements

SECOM Center
Disconnection signal
KDDI network
During disconnection, signals are sent on the KDDI network via the wireless disconnection-monitoring adapter.
NTT
Protector/MDF
Disconnection occurs
SECOM ADSL adapter
SECOM device
Wireless disconnection-monitoring adapter
Controller
Splitter or ADSL modem with built-in splitter
Telephone
PC

* Since KDDI mobile phone equipment is used, the service may not be available in certain areas due to being outside its radio range. Also, even when you have used this service, due to future changes in the user's environment, the service may become unavailable.
* The monitoring service may become inoperable because of jamming, radio interference or signal transmission restrictions due to wireless network congestion.
* As with the mobile phone, since the wireless system adapter emits radio waves, it may adversely affect medical instruments including pacemakers.

Q6:Can I use the telephone services provided by a cable television company for SECOM security purposes?

Yes, you can. But be aware that the devices required differ depending on the telephone service arrangements of cable companies.

When not using IP communications network (using an NTT compliant exchange)
Can be used with standard equipment. But note that the telephone line disconnection-monitoring service (optional) provided by SECOM cannot be used in this case.

When using IP communications network
Can be used by installing the wireless adapter. Furthermore, since the installation work varies with the customer's contract, currently used line, etc., please contact us for details.

About the wireless adapters

Q7:When changing the ISDN line currently used for the SECOM system to an analog line, should I first contact SECOM?

When using a SECOM system with an ISDN line, we have installed our own ISDN compatible equipment (or built-in device). When changing the ISDN line to an analog line, it is necessary to remove SECOM's ISDN compatible equipment (or change built-in device) and conduct wiring work. The charge for this work varies with the configuration of the system currently in use and the changes to be made. There may also be a change in security service charge. Please contact us for details.

Connection system schematic when using ISDN line for security

NTT
Protector/MDF
SECOM ISDN adapter
SECOM device
Terminal adapter
PC
Telephone

Connection system schematic when using analog line for security

NTT
Protector/MDF
SECOM device
Modem (PC)
Telephone

Furthermore, in the same way as the change to analog, when introducing an ADSL service, it is necessary to install our separate ADSL adapter. Be sure to request this when you contact us about the change.

[After installing ADSL service]
Connection system schematic for Type 1 (superimposed on telephone line)

NTT
Protector/MDF
SECOM ADSL adapter
Splitter or ADSL modem with built-in splitter
SECOM device
PC
Telephone

Q8:When changing the analog line currently used for the SECOM system to an ISDN line, should I first contact SECOM?

For the SECOM system to work on an ISDN line, some work is required to install a SECOM adapter or change to a built-in device. There may also be a change in security service charge depending on the circumstances. The charge varies with the system you are using and content of the work. Please contact us for details.

Connection system schematic when using analog line for security

NTT
Protector/MDF
SECOM device
Modem (PC)
Telephone

Connection system schematic when using ISDN line for security

NTT
Protector/MDF
SECOM ISDN adapter
SECOM device
Terminal adapter
PC
Telephone

Q9:I'm thinking about taking out a MYLINE contract on the line currently used by my SECOM system. Is there anything I need be careful about?

As regards the MYLINE contract of the phone line to which your SECOM system is connected, you can choose any telephone company.

However, depending on your address, communication of our system with the SECOM CONTROL CENTER may be outside your prefecture (a call between prefectures). Normally, a SECOM system communication takes about 10 seconds. Therefore, even when the call is outside your prefecture (a call between prefectures), the communication is possible with a minimum charge, no matter which telephone company is used. When MYLINE is contracted with a telephone company that offers a uniform flat rate irrespective of distance (e.g. 20 yen/3 minutes nationwide flat rate), bear in mind that the call charge may end up being higher than previous.

Also, in the case of a MYLINE telephone company that uses IP communications for part of its network, the SECOM system may be rendered inoperable due to communication network quality problems. In which case, you will have to unregister MYLINE for the SECOM system. (Even in this case, your telephone calls will use the communication network of the MYLINE telephone company that you have selected.)

[MYLINE telephone company that uses IP communications for the communication network]
Fusion Communications Corp.
Plala Networks Inc.

Q10:I want to subscribe to a phone company that offers the MYLINE service at a uniform flat rate irrespective of distance (e.g. 20 yen/3 minute nationwide flat rate) to save phone charges, but can I subscribe to another phone company just for SECOM communications purposes?

Handling varies depending on the SECOM system you are using, but, for communication with SECOM only, you can use a phone company other than the one you intend to use for the MYLINE contract.

1. When the customer contract is MYLINE
You can either change the device or change the registration details.

2. When the customer contract is MYLINE PLUS
The procedure is basically the same as in 1 above. You can either change the device or registration contents, but since a problem may arise with the number of digits in the registration number with some systems, it will then be necessary to change your contract content to MYLINE.

Please contact us regarding how to solve any problems you might have with the particular SECOM system you are using.

Supplement:About the wireless adapters

Most IP phones use the best effort communication format, and since signal transmission may be interrupted by a power outage, it is necessary to install a "wireless adapter" for sending signals on the KDDI mobile phone communication network. With this "multi-line adapter", the mobile network is normally used for communication, and the IP phone is used as a means of backup.

Since the "wireless adapter" uses the mobile phone network, it is not possible to use it in locations where stable reception cannot be obtained. The affected customers need to arrange to use the regular subscription line.
Furthermore, though we do not provide the conventional disconnection-monitoring service, signals can be sent on the mobile phone network by using the wireless adapter in the event that the optical cable is disconnected.

Schematic diagram

Rosette (branch)
Optical network unit (ONU)
IP phone handling device (router/VoIPTA, etc.)
Wireless adapter
Wireless *
Backup route (IP phone, CATV phone, etc.)
VoIP network (provider side)
Internet
Telephone network
SECOM (Control Center)
Main route
KDDI network (packet)
Wireless

* It may be necessary to be wired, depending on the home controller in use. Please contact us for details.

About installation work

The wireless adapter is installed in a favorable location of mobile phone communication conditions (at least 1 meter from the home controller).

General specifications of the device
Wireless adapter
- External dimensions
132 mm (W) x 180 mm (H) x 45 mm (D)
- Cover color
White

Charges

When using a multi-line adapter, the charges are different depending on contract details (rental or purchased) and the type of line currently in use. Also, depending on the "SECOM HOME SECURITY" system type, it may be necessary to change the controller or other device. Please contact us for details.